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Got Questions? The COVID-19 Help Center has Answers.

A campus wide COVID-19 Help Center has been set up and designed to support students who have questions or concerns about the ongoing asymptomatic testing program and how to comply with university requirements. Created and managed by the Cal Poly Corporation, this help center will support students as well as free up Campus Health and Wellbeing staff, who have been fielding these questions. Students should continue to contact CHW for symptomatic testing, student medical and mental health support.

The services provided by the COVID-19 Help Center include:

• Providing information on the university’s ongoing asymptomatic testing registration and the appointment process. The university requires students who meet certain criteria to schedule two tests per week approximately three days apart. The university is transitioning to a saliva-based testing program. Students need to make sure to get a Saliva Test Registration ID and make an appointment to test. As of Feb. 25, saliva surveillance testing is available at the Performing Arts Center and Poly Canyon Village testing sites, and students should use saliva testing. Employees are invited to continue to use nasal swab testing with Avellino Labs while we work on the transition for students.

• Identifying off-campus testing locations in the community. If students would like to get a test elsewhere the help center can assist in providing other testing locations in the area.

• Answering questions related to campus compliance communications or requirements from the Presidential Order. Do I meet the requirements to get tested? Can I get tested if I’m symptomatic? Where do I get tested? All of these are great questions that the help center can answer.

• Help connecting students with other needed COVID-related services and online resources. Check out the official webpage for the help center for an extensive list of all resources provided.

If you would like to contact the COVID-19 Help Center, please call 805-756-7748 or email Monday through Friday, 8 a.m. to 5 p.m.